I'm a small business owner, so I try to go about things the nicest way possible when things go awry. So, when my 12-year old and I left the Newcastle salon upset, I didn't immediately write a negative review.
Instead, I wrote a very nice email to the shop stating what the problem was and asking how we could go about fixing it.
My daughter went in asking for a wolf cut. We had an appointment and she was really excited. Our stylist was running 45 minutes late. No biggie we were patient. When he asked what she wanted not only did we tell him, but we showed him pictures and he said that he could do that.
But, instead of leaving with a wolf cut, My daughter left with an extreme angled Bob. I tried to correct it many times throughout the haircut but it seemed like this guy was on his own mission and not on the mission with us.
I paid $72 for a haircut that didn't even resemble what we asked for in the slightest. It has been two weeks and Bishops has still not answered my email. So, for that reason they now get a negative review. Lack of communication, poor time management, terrible customer service, and a disappointed tween all add up to one thing—we will not be coming back.